Privacy Policy

Dexcon Engineering Group

Effective Date: 8th of July 2025

Dexcon Engineering Group ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and disclose your personal information.

1. What Information We Collect

We may collect personal information including, but not limited to:

Full name
Business name and contact details
Email address and phone number
Project-specific or technical information you provide
Job title and professional background (for clients and applicants)
Any additional personal information you voluntarily provide to us (e.g., via contact forms or service inquiries)

We may also collect non-identifiable data such as browser type, IP address, pages visited, and time spent on our site to help improve user experience.

2. How We Collect Information

We collect personal information through:

Our website contact forms or service requests
Email and phone communications
When you engage us for civil, structural, or forensic engineering services
Through business cards, social media, or industry events
Recruitment or employment applications

We may also collect information from third parties, such as referrals, consultants, or subcontractors, with your consent or where legally permitted.

3. Why We Collect Your Information

We collect and use your information to:

Provide engineering consulting services
Respond to inquiries and deliver project updates
Send you service-related or promotional information (only with your consent)-
Maintain business records and manage our internal operations
Comply with our legal and regulatory obligations
Evaluate job applications and recruit staff

4. Disclosure of Personal Information

We may disclose your personal information to:

Our employees, contractors, and consultants
Third-party service providers (e.g., IT, hosting, accounting, legal)
Regulatory bodies, insurers, or legal representatives as required by law
Industry partners for collaborative project work (with appropriate safeguards)

We do not sell, rent or trade personal information to third parties.

5. Data Security

Dexcon Engineering Group takes reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. This includes secure servers, restricted access, and data encryption where appropriate. When personal information is no longer required, we securely destroy or de-identify it in accordance with legal requirements.

6. Access and Correction

You have the right to access and correct the personal information we hold about you. To request access or make a correction, please contact us at:

Privacy Officer

Dexcon Engineering Group

33-37 High Street,

Preston, VIC, 3072,

Australia

Email: info@dexconengineering.com.au

We will respond to your request within a reasonable timeframe.

7. Website and Cookies

Our website may use cookies and tracking tools to enhance user experience and gather usage data. This information is not used to personally identify you but helps us improve site functionality and marketing. You can manage cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these third-party websites. We recommend reviewing their privacy policies before providing personal information.

9. Complaints

If you believe your privacy has been breached, you may contact our Privacy Officer using the details above. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. We recommend reviewing it periodically.

Updated: 8th of July 2025